Terms and conditions

What Obhlídka is

Obhlídka is an online service. From the materials you upload, it uses artificial intelligence to prepare an assessment of the property and a list of things to check at the viewing. You create an account by entering your e-mail address. The contract is concluded in Czech.

Credits and prices

1 credit = 1 analysed property. Assessing the same property again is free, and I won’t deduct a credit for an analysis that fails. After signing in, you get 3 credits free. You can buy more:

• 5 credits for CZK 290
• 15 credits for CZK 690

Prices are final; I don’t charge VAT. Credits don’t expire. Free credits are used first, then the oldest purchased pack.

Purchase and payment

You choose a pack in the app and click “Pay”. By doing so, you ask me to add the credits straight away so that you can use them during the 14-day withdrawal period (lhůta pro odstoupení od smlouvy), and you acknowledge that if you withdraw from the contract within this period, you will pay a proportionate part of the price for the credits you have already used (I will refund the rest), and that once all the credits in the pack have been used up, the right of withdrawal lapses. You pay by card through Stripe (Stripe Payments Europe, Ltd.); before paying, you can check and correct the details on the Stripe page, or go back. The contract is concluded on payment, and the credits are added straight away. I will send you a confirmation with a summary of the contract and these terms by e-mail; Stripe will send you the receipt for the payment. You will find your purchase history on the Credits page.

Withdrawal within 14 days

You can withdraw from the purchase of a pack within 14 days of the day of payment, without giving a reason. Just write to info@obhlidka.cz, or use the form at the end of these terms. Because you wanted to use the credits straight away, I will refund the price of the pack minus a proportionate part for the credits from it you have already used. Example: from a pack of 5 credits for CZK 290 you have used 3; I refund CZK 116. I will refund the money within 14 days by the same means, that is to your card, and the unused credits in the pack then lapse. Once you have used up all the credits in a pack, the right of withdrawal lapses. I will confirm by e-mail that I have received your withdrawal.

After 14 days

Once the period has passed, I no longer refund unused credits; they don’t expire, though, and you can use them at any time. The exceptions are in the sections “Claims for defects”, “End of the service and of the account” and “Changes to the terms and prices”.

Gift codes

You can also get credits for a gift code. You redeem it in the app (Credits › Buy credits › Have a gift code?) or through a link that contains the code. A code can be redeemed only once per account; it may have a limited number of uses and a last day on which it can be redeemed (inclusive, Prague time), and you will see both when you redeem it. Neither the code nor the credits from it can be exchanged for money or transferred to another account. Credits from a code are free credits: they don’t expire, they are used first, and nothing is refunded for them on withdrawal from a purchase, on a claim for defects or when the account is cancelled. I can switch a code off at any time, for example when it spreads contrary to its purpose; the credits you have already received from it stay yours.

Claims for defects

If an analysis doesn’t work as it should (it doesn’t finish, part of it is missing, or it is plainly about a different property), write to me at info@obhlidka.cz, within 2 years. I will confirm receipt and settle the claim (reklamace) without undue delay, usually by running it again free of charge. If that doesn’t help, I will refund the credit or a proportionate part of the price, or you can withdraw from the contract. I will confirm the outcome by e-mail. Your disagreeing with the assessment is not a defect; the assessment is an estimate, see below.

The assessment is not professional advice

The assessment is produced automatically by artificial intelligence from your materials and public sources. It may be inaccurate or incomplete. It does not replace a building survey (stavebně-technická prohlídka), an expert’s report (znalecký posudek), a valuation or a legal review of the contract. The decision to buy is always yours.

Your content

Upload only materials you have the right to (your own photos, listings, documents from the seller). The content remains yours; I use it only to assess your properties. The details are in the Privacy policy.

End of the service and of the account

You can cancel your account at any time. If I end the service or cancel your account, I will tell you by e-mail at least 30 days in advance (immediately if the service is misused), give you time to download your data, and refund your money for any unused purchased credits. Free credits (the starter ones, those from Obhlídka and those from gift codes) lapse when the account is cancelled.

Changes to the terms and prices

New prices apply only to new purchases; credits you already have keep their value. I will tell you about a material change to the terms by e-mail at least 30 days in advance. If you don’t agree with the change, you can cancel your account and I will refund your unused purchased credits.

Complaints and disputes

I deal with complaints at info@obhlidka.cz. If we can’t reach agreement, you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), which settles consumer disputes out of court (adr.coi.cz). The ČOI (coi.cz) is also the supervisory authority with which you can lodge a complaint. Czech law applies. These terms do not limit your statutory rights as a consumer.

Withdrawal form

Fill in and send to info@obhlidka.cz (an ordinary e-mail with the same details will do):

To: Jan Kraus, Business ID (IČO) 07853211, Plaňanská 405/14, 108 00 Praha 10, info@obhlidka.cz
I hereby give notice that I withdraw from the contract for the purchase of a pack of Obhlídka credits.
Date of purchase: …
Pack: …
E-mail address I sign in with: …
Date: …